A. Payment Term and Condition
1. Letter of Credit (L/C), whose condition as below:
- Draft at sight.
- Available with/ by : any bank in Indonesia by negotiation.
- Percentage total amount tolerance = 10/10.
- Date and place of expiry = Indonesia “ask for the date please”.
- Partial shipment = allowed.
- Transshipment = allowed.
- Third party document = allowed.
2. Telegraphic/ Swift Wire Transfer (T/T)
40% down payment in advance is required to start the production. The rest of the payment has to be done upon invoice after container loaded. Original documents will be sent to the consignee upon receipt the transfer.
B. Order Term
- FCL (Full Container Load).
- Minimum order is 1 x 20? container with contains of mix items (maximum 15 items).
- Shipping is not included in the price. All order sent freight collect or prepaid.
- Total delivery time will be 40 days after down payment arrive in account at appointed bank.
C. Production Terms
We are producing our furniture in Teak, Recycle teak and Mahogany. All woods are kiln-dried to reach moisture content 14% for Mahogany and 15% for Teak (finished condition). However, moisture content in Indonesia is always influenced by the weather surrounding and also the thickness of the wood itself.
2. Finishing system
It is NC/Spray and hand stain system, with some color choices: Light Brown, Medium Brown, Dark Brown, and Solid Color.
We offer various collection in which always been updated twice a year. On the other hand we accept custom design from customer.
D. Complain Policy
1. 100% money back guarantee if the quality is under protocol. It will be replace on next order with the same design product .
All claims must be followed by full form as indicate below:
- A detailed fulfilled “damage report” form supplied by Segoro mas solo,Pt for each item and each pieces.
- Photos of each damage item showing specific damage or defect taken from side, front and back angle.
- A statement letter from customer stating that customer will keep the damage furniture for possible inspection until claim is settled. All claims can never exceed FOB Indonesia sales prices.
2. Segoro Mas Solo,Pt will not take any responsibility of claims in the following consideration:
- Claims is not followed by clear and full filled form.
- Customer has due outstanding payment. Once payment is settled, then claims will be proceed.
- Claim because of transportation problem. Segoro mas solo,Pt will only available to discuss claims because of manufacturing fault. These must be proved by a clear photograph.
- The ‘Damage Report” form did not show checking number of the item claimed. This checking number is available on the bottom of the furniture.
We concern with long term business, we give extra services for our customer, here is the services:
- High quality photo : We provide Hi quality Picture for customer Publication, good pictures and good garden view, it’s really help you to do pre-selling, picture for your print catalog, also pictures for your website.
- We provide customer logo with brass or stainless.
- Shipping time as schedule.
- Drawing AutoCAD : We will provide the 3D Model design if you have custom design, and also picture for assembly instruction according to customers want.
- Brass Logo : We will give you free brass or stainless your company logo for 0,5mm thickness.